281-292-7603

FAQs

Q. Which dental software programs do we support?
A. We work with many dental programs, including Dentrix, Eaglesoft, Open Dental, Softdent, and EZdental.

Q If I am starting a new office, or want to expand an existing one, can you help with this process?
A. We specialize in dental offices and can help plan and implement your new office environment through all phases of design, construction and remodeling. Services include network design, workstation and operatory setup, cabling, entertainment, and audio systems and security camera setup.

Q. Is my data really being backed up?
A. Everything is done on computers these days, and your data is extremely important. We provide HIPPA compliant backups that are checked regularly to ensure your data is protected.

Q. Can you help us with HIPPA compliance on our IT systems?
A. Yes. We can send in a specialist to review your network and then do the work needed to bring it into compliance. There are many things to take into consideration such as individual logins for every user in order to ensure privacy. Equipment needs to be up to date and the operating system and router configuration requirements need to be tracked to ensure security.

Q. Can you help us with digital x-ray systems?
A. Yes. We work with Dexis, Schick, Carestream and many other x-ray systems.

Q. With our dental office, we can’t afford for our computers to be down. What do you do to ensure our network stays functional?
A. We understand this is a big concern; if you can’t take x-rays, you can’t do your job. We have helpdesk staff that can fix many problems remotely. We also have on-site technicians who come to your office to resolve more-complex issues. Additionally, we provide regular maintenance which is important to ensure everything operates efficiently and to prevent future issues.

Q. I would like to be able to use my office computer from home. Is this possible?
A. We have several options to provide HIPPA compliant, remote access.